Subaru UK is raising customer care to a new level with the launch this month of a new three-year aftercare package called Everything Taken Care of (Subaru ETCo).
Included in the price of every new Subaru, Subaru ETCo is the most comprehensive and targeted three-year aftercare package currently on offer to motorists in the UK, offering a host of potential benefits worth over £7,000.
Subaru ETCo comprises 11 different elements, all designed to make running and owning a new Subaru easier and more beneficial than ever, not to mention the cost benefits with each of the services provided free of charge. Subaru ETCo’s comprehensive package includes:
- Minor dent and scratch repairs
- Alloy wheel repairs
- Monthly wash ‘n’ vac
- Annual makeover – full valet
- Lost keys replacement
- Service collection and delivery
- Annual wheel alignment check
- First MOT cover (and contribution to repairs)
- Accident management service
- Insurance excess cover contribution
- Winter wheel and tyre storage
These benefits can also be passed on to subsequent owners of the vehicle, helping to enhance the vehicle’s residual values. Subaru ETCo will be offered in addition to Subaru’s three-year (60,000-mile) manufacturer’s warranty, 12-year anti-corrosion bodyshell cover and three-year paintwork warranty, and also lasts for three years.
Marketing Director of Subaru UK, Kenyon Neads, said: “Totally free with every new Subaru, this innovative – and we believe industry leading programme – is a package of services and promises, specifically designed to complement the lifestyle of the typical Subaru buyer and to enhance the car ownership experience – year after year. Subaru ETCo is available to all Subaru retail customers and we believe it has no rival in the UK as an aftercare package.”
Subaru ETCo in detail
- Minor dent and scratch repairs
The trials of modern motoring mean that small dings and scratches to a car’s exterior are inevitable. Subaru ETCo provides free minor dent and scratch repair worth up to £1,000 per year, over three years (up to £3,000 in total). It’s the kind of cover that will also benefit owners by reducing their insurance claims and premiums, while maintaining their car’s resale value.
- Alloy wheel repairs
Alloy wheels can be vulnerable to damage against kerbs. Subaru ETCo offers free repairs, carried out by wheel specialists, to scuffs and chips and worth up to £1,000 over three years.
- Monthly wash ‘n’ vac
To ensure that Subaru owners enjoy the maximum feel-good factor, Subaru ETCo includes a free ‘wash and vac’ every month, for 11 months each year and for three years.
- Annual makeovers
In addition to the monthly wash ‘n’ vac, once a year owners under Subaru ETCo will get a free full valet and cosmetic makeover: a kind of a ‘spa’ treatment for each new Subaru owner’s car so it comes up gleaming and ready for whatever activity they’ve got in mind.
- Lost key replacement
Even Subaru owners have been known to lose their car and house keys… Subaru ETCo only needs the registration number and a few identity details to get replacement keys on the way. And amazingly – given the price of today’s sophisticated keys – they will be supplied free, once per year to the value of £350, for three years.
- Service collection and delivery
Subaru ETCo is all about making Subaru ownership hassle-free and enjoyable. So when it comes to scheduled maintenance, Subaru dealers will collect, service and return a vehicle to the owner’s office or home – within a 25-mile radius of the dealership – free of charge.
- Annual wheel alignment check
Tracking can be knocked out of true by striking kerbs or an obstruction off-road – affecting steering feel and tyre wear. Subaru ETCo will cover a complete, four-wheel alignment check once a year, free of charge. This will ensure that the tyres do not suffer premature wear and could save money for the Subaru user. Any corrective work required may be chargeable.
- First MOT cover
Many Subaru owners keep their new car for much more than three years, so there is often the requirement to present it for its first MOT. Subaru ETCo will cover the cost of this and in the unlikely event of a failure, will also pay for rectification repairs up to the value of £300 in total.
- Accident management service
While every Subaru is fully equipped with ‘active safety’ technology to avoid daily hazards, sometimes a collision is unavoidable. The inevitable stress can be dissipated by one phone call (even before calling the insurance company) to Subaru ETCo which operates in the UK 24 hours a day, 365 days a year. No matter what happened or who’s to blame, Subaru ETCo will organise a courtesy car, liaise with the insurer and make sure the car is repaired by approved Subaru technicians, using only approved parts, and protecting the warranty.
- Insurance excess cover
Subaru ETCo’s Accident Management Service will also cover the cost of any excess on the Subaru owner’s insurance policy, up to £300 per year, for three years.
- Winter wheel and tyre storage
To complement Subaru’s legendary All-Wheel-Drive security and ensure maximum peace of mind, Subaru ETCo guarantees owners the ultimate ‘ready for Winter’ package. After purchasing a spare set of wheels with winter tyres, Subaru dealers will keep them safely stored for the owner, for free, until he/she decides it’s time to make the change over.
