MIDRAND – April 17, 2025 – In an era where vehicle ownership is about more than just the car itself, Stellantis is raising the bar for customer experience in South Africa with the WePledge Customer Care Promise — a comprehensive aftersales initiative designed to offer complete peace of mind throughout the ownership journey.
The WePledge promise is rooted in one core belief: a great ownership experience doesn’t end at the dealership — it begins there.
“At Stellantis, we understand that buying a car is both an investment and an experience,” says Pravin Harinarayan, After Sales Director at Stellantis. “Reliability, aftersales service, and parts availability are top-of-mind for many car buyers, and WePledge was created to address those needs directly.”
With a portfolio that spans beloved brands such as Citroën, Peugeot, Opel, and Fiat, Stellantis’ commitment goes far beyond the initial sale. WePledge represents a clear and deliberate focus on transparency, reliability, and customer-first service — all backed by robust operational execution.
A Warranty That Goes the Distance
At the heart of WePledge is Stellantis’ five-year/100,000 km comprehensive warranty, which covers core components like the engine, transmission, and electrical systems. But this isn’t just fine print in a brochure — it’s a real-world safeguard for drivers, ensuring that their vehicles are supported long after they hit the road.
The warranty is bolstered by proactive customer service, meaning issues are addressed swiftly, and drivers are never left in the dark. For many, this is the kind of support that turns a good ownership experience into a great one.
Prioritising Parts and Uptime
For South African drivers, downtime can be more than an inconvenience — it’s a disruption to daily life. That’s why Stellantis has focused heavily on parts availability, maintaining a 90%+ fill rate on fast-moving components like brake pads, filters, and other essentials across its six represented brands.
And in the event that a specific part isn’t available locally? Stellantis commits to providing a courtesy vehicle if the repair takes longer than 48 hours, ensuring that customers stay mobile. To date, critical parts have been flown in from 13 countries to uphold that promise — a testament to Stellantis’ operational agility and dedication.
Seamless Nationwide Service
With over 70 approved dealers and service centres nationwide, Stellantis ensures that no matter where customers are, help is always nearby. Same-day parts delivery is standard in Gauteng, while customers across the country benefit from a two-day turnaround — significantly minimising any service delays.
This nationwide reach, supported by real-time logistics, means that Stellantis’ customer-first approach extends far beyond urban centres and major cities.
Safety That Goes the Extra Mile
South Africa’s unique road environment presents its own challenges, and Stellantis acknowledges that with a safety-first mindset. Through WePledge, customers benefit from 24/7 roadside assistance, which includes security dispatch services in high-risk areas — an innovative and necessary touch for local drivers.
This feature ensures that drivers are never left feeling vulnerable. Whether it’s a breakdown on a dark road or a recovery in a high-crime zone, Stellantis responds with both urgency and empathy.
Putting People Before Products
Stellantis’ WePledge Customer Care Promise is more than a list of benefits — it’s a statement of intent. It’s about reshaping the aftersales experience to put trust, transparency, and long-term support at the core of the relationship between brand and customer.
As South Africa’s automotive market continues to evolve, initiatives like WePledge serve as a benchmark for what modern car ownership should feel like — supportive, secure, and centred on the driver.
Whether you’re behind the wheel of a Peugeot 2008 or a Fiat 500, Stellantis ensures that the support you need is always within reach — and that’s a promise worth driving for.
