Kia UK Limited has earned the coveted Feefo Platinum Trusted Service Award for the first time, making it a hattrick of consecutive awards for customer service excellence.
The coveted Platinum Trusted Service Award is the highest accolade available from Feefo, only awarded to companies that deliver time and time again for their customers and place them at the heart of all they do. Based solely on the reviews and ratings the company has achieved, the award is a true testament to Kia’s customer service commitment.
Earned during Kia’s largest sales year ever – with Kia selling more than 100,000 (100,191) cars in the year for the first time – the award proves that Kia continues to put customer service first, and is progressing in-line with Kia’s sustainable growth sales ambitions, underlining overall customer satisfaction when buying a Kia.
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3 per cent in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.
Congratulating Kia UK, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Kia UK for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
David Hart, Customer Experience Manager at Kia UK Limited, commented: “It is extremely satisfying to receive this award, which is importantly based on real customer views. Kia is now a mainstream brand in the UK, selling its largest volume in a year ever in 2022, so it’s great to see that our customers love our products and are continuing to receive a fantastic experience despite the larger volumes we’re now delivering.”
Businesses that earn a Gold Trusted Service Award for three consecutive years receive one of Feefo’s highest honours for outstanding customer service. First introduced in 2019, a Platinum Trusted Service Award is a certified seal of approval that shows customers the value of their feedback through ratings and reviews.
Kia partnered with Feefo in October 2020 to give prospective customers access to reliable, independent feedback from real Kia owners.
Real owner reviews authenticated by Feefo are displayed on every Kia model page of the brand’s UK website: kia.com/uk
Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
