Jetour South Africa is redefining the automotive ownership experience with a steadfast commitment to customer service. Since its local launch in September last year, the rapidly growing SUV brand has prioritised customer satisfaction, ensuring that quality extends beyond its vehicles to its after-sales service and support.
“Customer service is Jetour’s top priority, serving as the foundation of our value proposition,” says Nic Campbell, Vice President of Jetour South Africa. This customer-centric approach is integral to the brand’s promise of providing the best affordable luxury SUVs, backed by unparalleled service.
Investing in Customer Peace of Mind
Jetour understands that for many South African buyers, concerns about parts availability and after-sales support can be a barrier when considering a new brand. Addressing this head-on, the company has established a state-of-the-art parts warehouse in Midrand, Johannesburg. This ensures quick access to genuine components for the Jetour X70 Plus and Jetour Dashing models, reducing downtime and improving service efficiency.
In addition, Jetour has strategically expanded its dealer network across key locations in South Africa, enhancing accessibility for customers. By growing its national footprint, the brand aims to reinforce trust and convenience for prospective and existing vehicle owners.
Unmatched Warranty and Service Plans
Jetour backs its vehicles with one of the most comprehensive warranties in the industry, offering a 10-year, 1 million km engine warranty. This unparalleled coverage reflects the brand’s confidence in its engineering and commitment to long-term reliability. Each engine undergoes rigorous durability testing to ensure superior performance, demonstrating Jetour’s faith in its products.
Further bolstering customer confidence, Jetour offers a 5-year/150,000 km vehicle warranty and a 5-year/60,000 km service plan. This ensures that customers receive ongoing maintenance and support, keeping their vehicles in peak condition.
“We back our products 100%, reaffirming our commitment to the customer. We’re here for the entire journey, not just to sell them the first vehicle,” adds Campbell.
Rapid Growth and Competitive Pricing
Since its local introduction five months ago, Jetour has sold over 2,000 units, a testament to the brand’s appeal and value proposition. The Jetour X70 Plus, a seven-seater SUV, is available at a starting price of R454,900 for the Momentum trim and R484,900 for the Deluxe variant. Meanwhile, the five-seater Jetour Dashing starts at R439,900 for the Momentum and R469,900 for the Deluxe.
As a global SUV brand launched in 2018, Jetour has quickly gained traction, achieving an impressive 80.3% year-on-year growth in 2023. With a robust support structure in place and a focus on delivering affordable luxury, Jetour South Africa is well-positioned to continue its rapid expansion and establish itself as a trusted player in the market.
For more information, visit www.jetour.co.za.
