Hino South Africa maintained its position at the top of the combined rankings in the DataTrack comparative truck study for the third quarter of 2022 with a score of 99.09%. This was amazing when one considers that the company is still recovering from a devastating flood at the manufacturing plant in Durban in April.
The plant reopened for production after 40 days and since then the Hino team and its dealers have been playing catch up in fulfilling orders but have remained fully aware of looking after its customers and all the other stakeholders.
The fact that Hino could retain its position in the combined score from the three categories that are measured, being sales, technical service, and parts supply was a major achievement. This performance speaks volumes for the ongoing benefits that flow from Hino’s international Total Support strategy which involves interaction by all in the value chain, ultimately striving to make the customer experience a positive one.
Hino also fared best in the sales and technical service categories, scoring 99.67% and 100% respectively.
“This performance by the whole Hino team, but especially our dealers who are in the front line when ensuring customers are well cared for, makes us immensely proud. They continue to achieve at the highest level even in the face of adversity as they have had to do in the past three years, with Covid, social unrest and now the floods having had a severe impact on our business,” said Pieter Klerck, General Manager of Hino South Africa.
