GM Names New Vice President for Customer Experience

GM Names New Vice President for Customer Experience

Alicia Boler-Davis take over following successful Sonic and Verano launches DETROIT –   Alicia Boler-Davis was appointed Tuesday to U.S. vice president, Customer Experience, responsible for leading General Motors’ effort to make the way customers are treated a driver for repeat purchases of Chevrolet, Buick, GMC and Cadillac products and services.

By Gerald Ferreira7 February 20124 min read

Alicia Boler DavisAlicia Boler-Davis take over following successful Sonic and Verano launches

DETROIT –   Alicia Boler-Davis was appointed Tuesday to U.S. vice president, Customer Experience, responsible for leading General Motors’ effort to make the way customers are treated a driver for repeat purchases of Chevrolet, Buick, GMC and Cadillac products and services.

Boler-Davis, whose appointment is effective immediately, will report to GM North America President Mark Reuss.

Boler-Davis, currently plant manager, Orion Assembly and Pontiac Stamping in Michigan, replaces Paul Copses, who was appointed to the newly created position in 2011. Copses will assume leadership of GM Customer Care and Aftersales Global SAP project, a key enabler to achieving world-class customer service.

“The breakthrough change that Alicia led as plant manager at Orion Assembly, while launching the all-new Chevy Sonic and Buick Verano, needs to be brought to our customer experience,” said Reuss. “What I admire about her is her candor with leaders and strength of commitment she engenders among her team.”

Boler-Davis started her GM career in 1994 and has served in various engineering leadership positions including Vehicle Line Director/Vehicle Chief Engineer, Small Car; Plant Manager for both Lansing Consolidated Operations and Arlington Assembly. She earned a bachelor’s degree in Chemical Engineering from Northwestern University and a master’s degree in Engineering from Rensselaer Polytechnic Institute.

General Motors Co. (NYSE:GM, TSX: GMM) and its partners produce vehicles in 30 countries, and the company has leadership positions in the world’s largest and fastest-growing automotive markets.  GM’s brands include Chevrolet and Cadillac, as well as Baojun, Buick, GMC, Holden, Isuzu, Jiefang, Opel, Vauxhall and Wuling.

Comments

Sign in to comment.Sign in

No comments yet. Be the first to share your thoughts.

South Africa’s New Vehicle Sales Soar to 17-Year High, Driven by Strong Retail Demand
197
0
ArticleJanuary 12, 2026

South Africa’s New Vehicle Sales Soar to 17-Year High, Driven by Strong Retail Demand

Johannesburg, 07 January 2026 – South Africa’s new vehicle market has hit a remarkable milestone, with annual sales reaching a 17-year high of 596,818 units, buoyed by a 19.2% year-on-year increase in December, according to industry figures released by naamsa | the Automotive Business Council. Brandon Cohen, Chairperson of the National Automobile Dealers’ Association (NADA), […]

GMSA top technicians get ready for final round of competition
7
0
ArticleSeptember 14, 2015

GMSA top technicians get ready for final round of competition

PORT ELIZABETH – The final round of General Motors South Africa’s (GMSA) Top Technician Skills Awards takes place in Port Elizabeth this week.

GM (General Motors) female employee makes history
5
14,467
ArticleSeptember 11, 2015

GM (General Motors) female employee makes history

PORT ELIZABETH – A General Motors South Africa (GMSA) employee soared to the top of her field recently when she became the first certified female calibrator on the African Continent. Sue-Ann Lewack (39) is now leading the way in the motor manufacturing industry, an industry which is still largely dominated by men. Employee becomes the […]

GM: Innovative Green School Opens in Joe Slovo Township
11
0
ArticleSeptember 9, 2015

GM: Innovative Green School Opens in Joe Slovo Township

Children from the Silindokuhle Crèche in the impoverished Joe Slovo Township today received a major boost towards their education in the form of a newly built school. This project was initiated by the Love Story, the Port Elizabeth based non-government organisation (NGO) that runs community upliftment projects, education programmes and feeding schemes, who applied for […]

GMSA Foundation wins prestigious Govan Mbeki Award
6
0
ArticleAugust 27, 2015

GMSA Foundation wins prestigious Govan Mbeki Award

The Fairview Link housing project initiated by the General Motors South Africa (GMSA) Foundation recently scooped the coveted Govan Mbeki award when it was named best Social Housing Project in South Africa.

General Motors empowers female employees
2
7,429
ArticleAugust 25, 2015

General Motors empowers female employees

PORT ELIZABETH – As August marks Women’s Month, General Motors South Africa (GMSA) proudly reflects on the activities of the company’s Women’s Council, a year after launching the initiative. The role of the Women’s Council, which is a global GM initiative, is to empower female employees through training, mentoring, career information and advice as well […]

GM Posts Strong Second Quarter Earnings Growth with Net Income of $1.1 Billion and EBIT-Adjusted of $2.9 Billion
12
0
ArticleJuly 23, 2015

GM Posts Strong Second Quarter Earnings Growth with Net Income of $1.1 Billion and EBIT-Adjusted of $2.9 Billion

General Motors Co. (NYSE: GM) today reported strong earnings growth for the second quarter with net income attributable to common stockholders of $1.1 billion, or $0.67 per diluted share, which included a $1.1 billion loss from special items before tax, or $(0.62) per diluted share. Earnings before interest and taxes (EBIT) adjusted increased to $2.9 billion […]

Ten Dealers in South Africa Named GM International Grandmasters
19
0
ArticleMay 15, 2015

Ten Dealers in South Africa Named GM International Grandmasters

Ten South African car dealers officially became 2015 General Motors (GM) International Grandmasters. They were among the 167 dealers in the region that traveled to San Francisco to receive GM’s highest honour for its dealerships.

GM celebrates 500 million global production milestone
69,605
4,830
ArticleMay 6, 2015

GM celebrates 500 million global production milestone

General Motors celebrates 500 000 000 vehicles built globally over the past 106 years – the most by any automaker to date.

General Motors South Africa Top Dealerships
3
0
ArticleFebruary 11, 2015

General Motors South Africa Top Dealerships

GMSA honours top-performing dealers Port Shepstone, Standerton and Queenstown dealers take overall wins Cape Town provides highest overall volume dealer Pinetown, Mashishing and Standerton dealers prove top in financial services JOHANNESBURG – General Motors South Africa (GMSA) named its top-performing dealers in its annual Dealer of the Year awards evening in Sandton, Johannesburg last night.

Xoliswa Ndungane GMSA General Manager of Marketing
2
0
ArticleFebruary 1, 2015

Xoliswa Ndungane GMSA General Manager of Marketing

01 FEBRUARY 2015 – General Motors South Africa (GMSA) has appointed a new General Manager of Marketing, effective 01 February 2015. Xoliswa Ndungane, who brings with her a wealth of industry expertise to head up the department, joins GMSA as part of a career which spans twenty years.

General Motors SA dealers uplift education in Kwa-Zulu Natal
1
0
ArticleJanuary 26, 2015

General Motors SA dealers uplift education in Kwa-Zulu Natal

PIETERMARITZBURG – Learners at a semi-rural school in Kwa-Zulu Natal have more room to grow this year, thanks to two new classrooms donated by Key Group Pietermaritzburg through the GM Childlife Foundation. Mike Hall-Jones (left), Key Pietermaritzburg MD and Colin Cowie, chairman of the GM Childlife Foundation look on as Gishma Johnson GMSA corporate communications […]